Frequently Asked Questions – COVID exposure
How do I know where an exposure site is?
- Sometimes there is a delay in identifying an exposure site, and that site being listed on the state website: https://www.coronavirus.vic.gov.au/case-alerts-public-exposure-sites
- People who have attended Tier 1 Tier 2 sites will be notified, however, please continue to check the public exposure site website regularly.
I can’t remember exactly what times I was at a certain venue
What do I need to do if I have been to an exposure site?
- Do a self-assessment test – results will tell you what to do: https://www.coronavirus.vic.gov.au/what-to-do-if-you-have-been-exposed-to-covid-19.
I suspect I may have COVID-19, who do I call?
- Call the dedicated Coronavirus Hotline – open 24 hours, 7 days: 1800 675 398. Please keep Triple Zero (000) for emergencies only.
Can I attend a COVID-19 testing site using public transport or rideshare services if I have symptoms?
- No. You should not use public transport, taxis or rideshare services if you have symptoms and require COVID-19 testing. If you cannot attend a testing site by private vehicle, then you may be eligible for an in-home test through the Call To Test program. This is available to those 5 years and over who have COVID-19 symptoms and cannot leave home due to an injury, mobility or other eligible reasons.
- To check if you are eligible, visit Call-to-Test – Reaching out to vulnerable Victorians or call 1800 675 398 and select option 4 and then option 5.
- If you are a known primary close contact or a confirmed positive case and do not meet Call To Test eligibility, please contact your relevant public health unit or the Department of Health public health team to arrange an in home test on 1800 675 398.