Home > Patient Information

Patient Information

  • Pre-Admission Patient Pack

Click here for the Pre-Admission Patient Pack

  • Patient Information for Colonoscopy preparation

Click here for information on Colonoscopy Bowel Preparation Instructions

Click here for information on Colonoscopy resources for Aboriginal and Torres Strait Islander peoples.

  • Patient Information about the Colonoscopy Care Standards

Click here for information on the Colon Care Standards: what you need to know

Click here for information on Anaesthesia for Endoscopy

  • Patient Family Escalation Process 

Click here for more information on the REACH process to support patients of any age, their families and carers, to raise concerns if a patient’s health condition is getting worse or not improving as well as expected.

  • The Australian Charter of Healthcare Rights

Click here for The Australian Charter of Healthcare Rights poster

Click here to see a video on the The Australian Charter of Healthcare Rights

  • The Charter of Aged Care Rights

Click here for the Charter of Aged Care Rights Booklet

Click here for the Charter of Aged Care Rights Poster

Click here for the Charter of Aged Care Rights Video

  • Open Disclosure

Click here for a factsheet on what to expect if you experience harm during health care

Click here for a factsheet on preparing and participating in open disclosure discussions.

Statutory Duty of Candour

Victoria’s Duty of Candour legislation commenced on 30 November 2022. It ensures that patients and their families/carers receive an apology and open, honest communication when they suffer a serious adverse patient safety event.

We partnered with the Health Issues Centre to develop patient resources to aid in the understanding of the new legislation and you can find these at Resources for patients, families and their carers | Safer Care Victoria.

To contact the Duty of Candour team, please email dutyofcandour@health.vic.gov.au.