Feedback

Grampians Health Stawell values positive and constructive feedback from our consumers. Please take a few minutes to complete our feedback form below and click the submit button to email to us. This Feedback Form is not monitored outside of normal business hours.

We take complaints seriously and aim to resolve them quickly and fairly. Please note, we are unable to process anonymous feedback.

If you are not satisfied with our service or wish to make a complaint you can do so via the form below or in writing addressed to –

Performance Improvement Unit
Grampians Health Stawell
PO Box 800
Stawell 3380

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Health Complaints Commissioner (HCC) – Victoria

Any problem is usually best solved at the point of service in the hospital. However, if you are not satisfied with the response to your complaint or you wish to take your concerns further, please contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their services is free, confidential and impartial. To lodge a complaint with the HCC:

  • Complete the HCC complaint form online: http://www.hcc.vic.gov.au, or
  • Phone 1300 582 113 between 9.00 am and 5.00 pm, Monday to Friday.