Grampians Health Stawell values positive and constructive feedback from our consumers. Please take a few minutes to complete our feedback form below and click the submit button to email to us. This Feedback Form is not monitored outside of normal business hours.
We take complaints seriously and aim to resolve them quickly and fairly. Please note, we are unable to process anonymous feedback.
If you are not satisfied with our service or wish to make a complaint you can do so via the form below or in writing addressed to –
Performance Improvement Unit
Grampians Health Stawell
PO Box 800
Stawell Vic, 3380
Health Complaints Commissioner (HCC) – Victoria
Any problem is usually best solved at the point of service in the hospital. However, if you are not satisfied with the response to your complaint or you wish to take your concerns further, please contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their services is free, confidential and impartial. To lodge a complaint with the HCC:
- Complete the HCC complaint form online: http://www.hcc.vic.gov.au, or
- Phone 1300 582 113 between 9.00 am and 5.00 pm, Monday to Friday.
Grampians Health wants to hear your story about your experience of care with us.
Care Opinion is an independent site where those who have experienced care at Grampians Health can share their stories. Feedback can be provided in complete anonymity, enabling consumers to provide honest inputs about the care they received at our health service so that we can improve the quality of care we impart.
- How did it feel?
- What was good and why?
- What should change and why?
You can submit your story via Care Opinion at:
- Care Opinion website www.careopinion.org.au/tellyourstory
- Phone 1300 662 996
We CARE about your OPINION.