Urgent Care Centre

If your condition is serious, or you are experiencing chest pains, you need to call 000 (Triple Zero) for an ambulance.

Stawell Regional Health has an Urgent Care Centre which is staffed by Nurses from the acute hospital ward 24 hours a day, 7 days per week.

People who come to the Urgent Care Centre will be assessed by nursing staff who will contact a doctor for advice on treatment, or request a doctor from the Stawell Medical Clinic attend to the patient when required.

PLEASE NOTE: Everyone who enters the main entrance of the hospital will be required to record their temperature and will be asked questions as part of the screening process for COVID-19 – there are two separate areas that you will be asked to go to, it will depend on your presentation and symptoms.

If the doctor is required to attend the Urgent Care Centre to assess and treat a patient, there is an additional cost to the patient. The Urgent Care Centre is not government funded which means to partially cover the costs of this excellent service, there is an out of pocket fee of $50. This needs to be paid by everyone who sees a doctor at the Urgent Care Centre .

Patients are treated according to the severity of their case, with the most urgent patients attended to first.

If the patients condition or care requires investigation or treatment that cannot be provided by the hospital, an ambulance will be called to transfer the patient to a larger service. Patients should be aware that they will be responsible for the cost of an ambulance transfer from the Urgent Care Centre.

Members of the public should only attend the Hospital Urgent Care Centre if urgent medical attention is required. If your condition is serious, or you are experiencing chest pains, you need to call 000 (Triple Zero) for an ambulance.

If medical attention is required for a general and non-urgent condition, patients are asked to contact their doctor during business hours.

If you are concerned about a health issue outside of business hours, please contact the Nurse-on-call helpline on 1300 606024 which is open 24 hours a day, 7 days a week.  This free and confidential phone service provides users with immediate and expert health advice from registered nurses who may suggest ways you can care for yourself, advise you to contact a doctor or, if your condition is very serious, transfer the call to 000.

Contact:  03 5358 8500