New office and bigger team for Stawell admissions

Admissions for Stawell surgical patients are now more streamlined with the opening of a dedicated office at the Grampians Health campus. 

The new pre-admission office marks a significant step towards improved work, efficiency and patient experience. After nearly 19 years of service in the pre-admissions clinic, admissions clerk Nicole McIntosh said she has witnessed a wonderful transformation within the department. 

The relocation of the department, coupled with the introduction of modern amenities such as new carpeting, blinds, filing systems and shelving, has resulted in a more functional and organised workspace. These upgrades have not only resulted in an improvement in the physical environment but have fostered expansion opportunities within the department itself. 

Reflecting on the department’s evolution, Nicole said when pre-admissions began it was one afternoon per week with no administration staff. 

“Currently, the department has two administration team members in a shared office space, while a private office is designated for nurse assessments,” she added.  

“The separation offers our nurse the privacy required for conducting assessments without interruptions, thereby improving the overall quality of patient care.” 

The positive outcomes of these improvements are readily apparent. Both pre-admission staff and patients are enjoying the benefits of the restructured space. 

“The new workspace facilitates safer and more efficient workflows, contributing to a streamlined patient journey and optimal results,” Nicole said. 

The development of the new pre-admissions’ office is in line with Grampians Health’s plans to continue expanding the surgical services being offered in Stawell. 

“Grampians Health Stawell has seen an increase in surgical services being offered. The surgical team is also helping the Ballarat campus by offering suitably screened patients the opportunity to have their surgery in Stawell. 

“Last week alone there were 20 surgeries scheduled, some of which are Stawell locals that had been referred to Ballarat, now able to be seen and treated locally. 

“Increased demand on surgical services is expected to continue to grow and now our department is able to grow alongside. We have the right equipment now to work better and smarter.” 

Nicole and her co-workers extended their gratitude to the maintenance and supply departments for ensuring a seamless transition to the new workspace. 

“Thank you for making our area so great,” she said.